BabyTime Support

We're here to help your family thrive

Contact Support

Email us at developer@bentlolabs.com

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Frequently Asked Questions

How do I get started with BabyTime?

1. Create your free account
2. Add your baby's profile
3. Start logging feedings, diapers, and sleep with one tap
4. Invite a co-parent or caregiver to your household
5. Explore name discovery in the Name tab

How does baby tracking work?

Log feedings, diapers, sleep, and more with a single tap from your Today Dashboard. BabyTime syncs instantly across all household members' devices so everyone stays in the loop.

Pro subscribers get growth charts, milestone tracking, AI feed predictions, a sleep coach, and doctor visit prep summaries.

How does baby name discovery work?

Swipe through curated baby names — swipe right to like, left to pass. You get 50 swipes per day on the free plan. Matches with your partner appear in your shortlist.

Pro subscribers get unlimited swipes, AI Name Coach, surname compatibility checks, tournament mode, ceremony PDF export, and up to 50 shortlist slots.

What is the Milk Vault?

The Milk Vault helps you track your breast milk inventory across multiple storage locations (fridge, freezer, cooler bag). Log pumping sessions, record amounts, and see what's available at a glance. The free plan includes basic Milk Vault access; Pro subscribers get full storage location management and advanced insights.

How do I invite a co-parent or caregiver?

Go to Settings → Household → Invite Member. Send an email invitation to your co-parent, partner, or caregiver. Once accepted, they can view and log baby activities in real time. Pro subscribers can invite up to 2 partners; Pro subscribers get caregiver handoff features.

Is my family's data private and secure?

Yes. Your family data is encrypted and only accessible to household members you invite. We never share your information with third parties or use it for advertising.

Read our Privacy Policy →
What are the subscription plans and pricing?

Free Discovery: 50 name swipes/day, 15-name shortlist, 1 partner, basic baby tracking

Pro ($11.99/month): Unlimited swipes, AI Name Coach, surname compatibility, tournament mode, ceremony PDF, 50 shortlist slots, 2 partners + 5 viewers — includes a 7-day free trial

Lifetime ($179.99 one-time): Everything in Pro forever, unlimited AI Name Coach, name story video, VIP support

Pro ($11.99/month): Full baby tracking with growth charts, milestones, AI feed predictor, sleep coach, doctor visit prep, caregiver handoff, priority support

I'm having technical issues. What should I do?

Try these steps first:

  1. Refresh the page or restart the app
  2. Clear your browser cache
  3. Update to the latest app version
  4. Check your internet connection
  5. Log out and log back in

Still having issues? Email us at developer@bentlolabs.com with details and screenshots.

How do I cancel my subscription or request a refund?

Cancel anytime from Settings → Subscription. Your access continues until the end of your current billing period.

We offer a 30-day money-back guarantee on annual plans. Monthly subscriptions are non-refundable. For refund requests, email developer@bentlolabs.com.

Still Need Help?

Our support team typically responds within 24 hours

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Legal & Privacy

Learn about our data practices and terms

BabyTime is a product of BentLo Labs LLC

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